Owners

Meet Your Account Manager: Adriana Pinheiro

Name: Adriana Country of origin: Brazil What can you recommend from your hometown?: See the Ilha Grande and the beaches of Arraial do Cabo, a paradise that almost no one visits when they come to my hometown. The market you work for: Portugal, Brazil and South America Your favorite foreign city: Barcelona What you like best about your job: Helping owners increase sales at Only-apartments. Your dream journey: The Maldives are a paradise I’d like to explore one day. Your favorite food: Estrogonoff de Frango. It’s a traditional dish from my home country, even though the name may not sound too Brazilian. What could never be missing in your suitcase: Excitement and a photo camera. What you value most in an apartment when traveling: The views, because I like to wake up to nice views over the city, beach or mountain....

How to Update Prices?

Sometimes, depending on the time of year, prices should be modified and adapted to the demand in order to maximize your opportunity of reservations.

Update your prices for New Year’s Eve!

Although we’re still in fun-in-the-sun mode, before we know it we’ll be singing Christmas carols and drinking eggnog! We wanted to give you a heads-up as we’re already receiving reservations for Christmas and New Year’s Eve.   This is why it’s very important that you update your prices and seasons as soon as possible (after all, we’re all interested in getting the best price!). If you don’t update your prices and seasons now you might miss out on increasing the price, because if you receive a reservation now you will need to accept it. We have found in the past that owners often forget to update their prices at this time of year. Avoid disappointment and update them now, as well as the prices for 2016. It´s all up to...

High-quality Images and the Handover of Keys: Two Key Factors Highly Valued by Travelers When Renting an Apartment

  Today, we are going to answer all those questions here at Only-apartments. A survey conducted across the 5 main European markets (Spain, France, Italy, England, and Germany) has given us some insight into travelers’ trends. And although there are slight differences between countries, something stands out that seems to be common to all: What drives them to choose a certain apartment is the gallery of images. This is very logical, and comes as no surprise, as images are the best reference they can have short of visiting the apartment in person. The meeting with the owner is what ratifies whether they made the right choice- with travelers looking for a simple, pleasant and cordial exchange, and the handover of keys taking place at the appointed time. People don’t want any stressful situations or having to chase someone down when they are on holidays, and they are grateful when the whole process unfolds with ease and friendliness. These are just some of the conclusions we can draw from the results of our study. Have a look at the infographic below and analyze the answers, they’ll surely be worth your time. See infographic    ...

The Top 5 Mistakes Owners Make

Being a property owner is much more than owning an apartment and making it available to guests. There are many details to be taken care of, which we sometimes fail to address. We don’t need to be experts in the field but it helps to be aware of some basic guidelines so we don’t make certain mistakes that could potentially be fatal. Here are some of the mistakes we should avoid at all costs: Not compare ourselves with our competitors One of the first essential steps in any business venture is to know your competitors: what they offer, how they offer it, and for how much. It is always helpful to have a look at some of the apartments available in our same city, and try to be as competitive as possible, not just when it comes to quality but also to pricing. Low quality images arranged in no logical sequence We already knew this but our recent poll confirmed it: our image gallery is one of the main features in our apartment’s profile. This is undoubtedly, one of the main factors influencing the traveler’s decision to stay with us. And as such, it is worthwhile to invest some time and effort into getting high quality pictures that seduce the viewer. But that is not all, in this case, the order of the factors does alter the product, and so it doesn’t have quite the same effect to see a stunning living room or terrace, than to be confronted with an average toilet upon first glance. Our advice is to leave any pictures of the bathroom, and the more...

Meet Your Account Manager: Carina Massachs

Catalan Carina is responsible for responding to our property owners on the Spanish market. Her ample experience in the sector makes her any owner’s best ally when it comes to solving questions and concerns. Carina is the best example that professionalism is fully compatible with a permanent smile. Name: Carina Massachs Palahí Hometown: Girona What can you recommend from your hometown: the Jewish Quarter, the Cathedral, the hanging houses on the river Onyar and its bridges, a stroll around the city walls, the Flower Festival in May, and dinner at one of the best restaurants in the world, El Celler de Can Roca. The market you work for: Spanish Your favorite foreign city: Edinburgh What do you like best about your job?: The contact with each owner and the satisfaction of knowing that their properties turn over increasingly better results.   Your dream journey: a trip around the world with an open return date. Your favorite food: Indian and Thai cuisine What could never be missing in your suitcase: sandals and mosquito repellent. What you value most in an apartment when traveling: cleanliness, location and the interaction with the owner....

FAQ’s

I want to publish my property in Only-apartments. What are the conditions?

Working with Only-apartments has no cost for the property owner. Our commission is always added to the price that you indicate for your property. Besides, you do not have to be exclusively working with our company: you will have a calendar where you will manage the availability of your property.

You must know that we do not work on request (by demand) and for this reason it is vital to always maintain the calendar updated, as reservations are direct reservations and you should accept them all: at the moment you start to advertise your property in Only-apartments you should maintain your calendar and prices updated and block any dates that are not available (if you use other calendars or Channel Manager, we provide the tools to synchronize the calendar you use to our calendar).

We normally receive reservations for short-term stays (days or weeks), rarely for a month, therefore it takes one person to take care of the check-ins and cleanings. We do not offer these services, but depending on the town perhaps we can refer you to another company or person to do so.

If you are interested in publishing your property in Only-apartments, please access the page for property owners and create a new account to be able to enlist your property. If you have any doubts about the conditions for cooperation, you can write us at property@only-apartments.com.

Do I have to accept all reservations of Only-apartments?

Yes. In Only-apartments we work with a system of direct bookings, with no requests. We do it like this because with the years of experience we have found it beneficial for the customer (who does not have to make a request to obtain a property) and the property owner (who avoids exchanging emails and knows that when he or she receives a reservation, it is confirmed). This way, we avoid frustrations on both sides.

This system is very beneficial for everyone. But we have noticed that the most important complaint from our customers comes precisely when they make a reservation that has been subsequently canceled by the property owner. A cancellation has a huge management and reputational cost.

In case you do not accept a reservation, you should take a look at our Overbookings Policy.

What happens if I do not accept a reservation?

As property owner in Only-apartments, you can’t cancel any reservations. In case you decided not to accept a reservation from Only-apartments, you should immediately get in contact with us sending an email at info@only-apartments.com or calling by telephone. In any case, you must not get in contact with the customer. These are the consequences of not accepting a reservation (also specified in ourOverbookings policy):

  • Once an owner advises us that they are not accepting the booking, Only-apartments will temporarily remove their apartment/s and will look for alternative accommodation for the client. The owner must pay 100 Euros to cover the cost of administration, by providing us with his or her card details.
  • If the owner helps Only-apartments to find alternative accommodation for the client and they accept it, the amount to pay will be 50 Euros only. However, if the client does not accept any of the alternatives suggested, the full 100 Euros will be payable by the owner, and Only-apartments will refund the reservation fee to the client
  • If the owner gets in touch with the client and not with Only-apartments, he or she will be in breach of this policy and will face a penalty of 100 Euros.
  • In any case, not accepting a reservation will result in the owners’ apartments being penalized in terms of their position in Only-apartments’ search results, whereas regularly updating the calendar will result in them being rewarded
  • When the owner has paid the corresponding fee, Only-apartments will publish their apartment once more

In the event of not accepting a reservation or cancelling a booking a second time, Only-apartmentsreserves the right to remove an apartment indefinitely and all those associated with the owner. If the reason for not accepting a reservation is due to major incident, and evidence is provided of this (building works, fire, etc.), Only-apartments will review the case carefully and the owner may be exempt from any penalty. Only-apartments reserves the right to terminate its association with an owner at any time, requiring in any case that any pending bookings are fulfilled.

I have a question on a reservation I have received. What do I do?

If you have any doubts on any reservations received, write us at info@only-apartments.com.

I need to modify the information of my property

You can modify the information, the conditions, or the status of your property directly from your extranet. If you need our help, you can write us at  property@only-apartments.com

What does the rent amount include?

The rent amount, in other words the total amount that the client needs to pay directly to the owner, needs to include the VAT, if applicable. This means that this tax cannot be charged separately should the client ask for an invoice.

In the event that there are other taxes or expenses that apply (e.g. the tourist tax or supplies), these must be specified in the conditions of the apartment. Otherwise, they cannot be charged to the client.