Owners

Apartment of the month: City Comfort Ap

A small, simple apartment in Central London has reached our top sellers spot this month of July. Its major assets: an exceptional location with easy access to public transport, a well equipped property (washer, dryer, microwave, iron, heating, WI-FI, etc.) and, of...

Being an Affiliate is rewarded!

Affiliates are a vital part of Only-apartments so this month we want to reward them as they deserve. That’s why we have organized an exclusive contest for them with a very desirable prize: a free stay in Barcelona at one of our favorite apartments.     To...

The importance of having Internet in your apartment

Although it seems that vacations are meant to disconnect people from their current surroundings , the reality is that few people have this opportunity 100% of the time. Rather than simply wanting the  internet, many travelers, today, often NEED the internet during...

Kigo and Only-apartments' event in Venice

On the 16th May, Kigo and Only-apartments held an even at the “Maxi Mozart” conference room at the Hotel Amadeus in Venice, which was a complete success.     The event’s focus was on how Kigo and Only-apartments could help owners, property managers and...

Only-apartments joins the MAB

We are pleased to announce that we will soon be entering the MAB, the Alternative Spanish Stock Exchange Market, with plans to expand past the European market. We were founded 10 years ago by Elisabet Cristià y Alon Eldar who had established a local apartment rental...

Only-apartments & Kigo: See you in Venice!

We are pleased to invite you to the conference that will be held on Friday the 16th of May in Venice. The event will take place in the conference room “Maxi Mozart” at the Hotel Amadeus. As you know, at Only-apartments we work with a system of direct reservations. In...

FAQ’s

I want to publish my property in Only-apartments. What are the conditions?

Working with Only-apartments has no cost for the property owner. Our commission is always added to the price that you indicate for your property. Besides, you do not have to be exclusively working with our company: you will have a calendar where you will manage the availability of your property.

You must know that we do not work on request (by demand) and for this reason it is vital to always maintain the calendar updated, as reservations are direct reservations and you should accept them all: at the moment you start to advertise your property in Only-apartments you should maintain your calendar and prices updated and block any dates that are not available (if you use other calendars or Channel Manager, we provide the tools to synchronize the calendar you use to our calendar).

We normally receive reservations for short-term stays (days or weeks), rarely for a month, therefore it takes one person to take care of the check-ins and cleanings. We do not offer these services, but depending on the town perhaps we can refer you to another company or person to do so.

If you are interested in publishing your property in Only-apartments, please access the page for property owners and create a new account to be able to enlist your property. If you have any doubts about the conditions for cooperation, you can write us at property@only-apartments.com.

Do I have to accept all reservations of Only-apartments?

Yes. In Only-apartments we work with a system of direct bookings, with no requests. We do it like this because with the years of experience we have found it beneficial for the customer (who does not have to make a request to obtain a property) and the property owner (who avoids exchanging emails and knows that when he or she receives a reservation, it is confirmed). This way, we avoid frustrations on both sides.

This system is very beneficial for everyone. But we have noticed that the most important complaint from our customers comes precisely when they make a reservation that has been subsequently canceled by the property owner. A cancellation has a huge management and reputational cost.

In case you do not accept a reservation, you should take a look at our Overbookings Policy.

What happens if I do not accept a reservation?

As property owner in Only-apartments, you can’t cancel any reservations. In case you decided not to accept a reservation from Only-apartments, you should immediately get in contact with us sending an email at info@only-apartments.com or calling by telephone. In any case, you must not get in contact with the customer. These are the consequences of not accepting a reservation (also specified in ourOverbookings policy):

  • Once an owner advises us that they are not accepting the booking, Only-apartments will temporarily remove their apartment/s and will look for alternative accommodation for the client. The owner must pay 100 Euros to cover the cost of administration, by providing us with his or her card details.
  • If the owner helps Only-apartments to find alternative accommodation for the client and they accept it, the amount to pay will be 50 Euros only. However, if the client does not accept any of the alternatives suggested, the full 100 Euros will be payable by the owner, and Only-apartments will refund the reservation fee to the client
  • If the owner gets in touch with the client and not with Only-apartments, he or she will be in breach of this policy and will face a penalty of 100 Euros.
  • In any case, not accepting a reservation will result in the owners’ apartments being penalized in terms of their position in Only-apartments’ search results, whereas regularly updating the calendar will result in them being rewarded
  • When the owner has paid the corresponding fee, Only-apartments will publish their apartment once more

In the event of not accepting a reservation or cancelling a booking a second time, Only-apartmentsreserves the right to remove an apartment indefinitely and all those associated with the owner. If the reason for not accepting a reservation is due to major incident, and evidence is provided of this (building works, fire, etc.), Only-apartments will review the case carefully and the owner may be exempt from any penalty. Only-apartments reserves the right to terminate its association with an owner at any time, requiring in any case that any pending bookings are fulfilled.

I have a question on a reservation I have received. What do I do?

If you have any doubts on any reservations received, write us at info@only-apartments.com.

I need to modify the information of my property

You can modify the information, the conditions, or the status of your property directly from your extranet. If you need our help, you can write us at  property@only-apartments.com

What does the rent amount include?

The rent amount, in other words the total amount that the client needs to pay directly to the owner, needs to include the VAT, if applicable. This means that this tax cannot be charged separately should the client ask for an invoice.

In the event that there are other taxes or expenses that apply (e.g. the tourist tax or supplies), these must be specified in the conditions of the apartment. Otherwise, they cannot be charged to the client.