Payment Methods and Cancellation Policy

We want owners to have the option to implement as many restrictions and conditions as they like. This effectively means that you can choose how and when to get paid by the client from among the various options offered.

Comments: The Key to Trust

Figures don’t lie: it’s been proven that 80% of travelers read a minimum of 6 to 12 reviews before booking. Ads without comments transmits zero confidence, and we’ll probably end up discarding them.

Meet Your Account Manager: Adriana Pinheiro

Name: Adriana Country of origin: Brazil What can you recommend from your hometown?: See the Ilha Grande and the beaches of Arraial do Cabo, a paradise that almost no one visits when they come to my hometown. The market you work for: Portugal, Brazil and South America Your favorite foreign city: Barcelona What you like best about your job: Helping owners increase sales at Only-apartments. Your dream journey: The Maldives are a paradise I’d like to explore one day. Your favorite food: Estrogonoff de Frango. It’s a traditional dish from my home country, even though the name may not sound too Brazilian. What could never be missing in your suitcase: Excitement and a photo camera. What you value most in an apartment when traveling: The views, because I like to wake up to nice views over the city, beach or mountain....

How to Update Prices?

Sometimes, depending on the time of year, prices should be modified and adapted to the demand in order to maximize your opportunity of reservations.

Update your prices for New Year’s Eve!

Although we’re still in fun-in-the-sun mode, before we know it we’ll be singing Christmas carols and drinking eggnog! We wanted to give you a heads-up as we’re already receiving reservations for Christmas and New Year’s Eve.   This is why it’s very important that you update your prices and seasons as soon as possible (after all, we’re all interested in getting the best price!). If you don’t update your prices and seasons now you might miss out on increasing the price, because if you receive a reservation now you will need to accept it. We have found in the past that owners often forget to update their prices at this time of year. Avoid disappointment and update them now, as well as the prices for 2016. It´s all up to...


I want to publish my property in Only-apartments. What are the conditions?

Working with Only-apartments has no cost for the property owner. Our commission is always added to the price that you indicate for your property. Besides, you do not have to be exclusively working with our company: you will have a calendar where you will manage the availability of your property.

You must know that we do not work on request (by demand) and for this reason it is vital to always maintain the calendar updated, as reservations are direct reservations and you should accept them all: at the moment you start to advertise your property in Only-apartments you should maintain your calendar and prices updated and block any dates that are not available (if you use other calendars or Channel Manager, we provide the tools to synchronize the calendar you use to our calendar).

We normally receive reservations for short-term stays (days or weeks), rarely for a month, therefore it takes one person to take care of the check-ins and cleanings. We do not offer these services, but depending on the town perhaps we can refer you to another company or person to do so.

If you are interested in publishing your property in Only-apartments, please access the page for property owners and create a new account to be able to enlist your property. If you have any doubts about the conditions for cooperation, you can write us at property@only-apartments.com.

Do I have to accept all reservations of Only-apartments?

Yes. In Only-apartments we work with a system of direct bookings, with no requests. We do it like this because with the years of experience we have found it beneficial for the customer (who does not have to make a request to obtain a property) and the property owner (who avoids exchanging emails and knows that when he or she receives a reservation, it is confirmed). This way, we avoid frustrations on both sides.

This system is very beneficial for everyone. But we have noticed that the most important complaint from our customers comes precisely when they make a reservation that has been subsequently canceled by the property owner. A cancellation has a huge management and reputational cost.

In case you do not accept a reservation, you should take a look at our Overbookings Policy.

What happens if I do not accept a reservation?

As property owner in Only-apartments, you can’t cancel any reservations. In case you decided not to accept a reservation from Only-apartments, you should immediately get in contact with us sending an email at info@only-apartments.com or calling by telephone. In any case, you must not get in contact with the customer. These are the consequences of not accepting a reservation (also specified in ourOverbookings policy):

  • Once an owner advises us that they are not accepting the booking, Only-apartments will temporarily remove their apartment/s and will look for alternative accommodation for the client. The owner must pay 100 Euros to cover the cost of administration, by providing us with his or her card details.
  • If the owner helps Only-apartments to find alternative accommodation for the client and they accept it, the amount to pay will be 50 Euros only. However, if the client does not accept any of the alternatives suggested, the full 100 Euros will be payable by the owner, and Only-apartments will refund the reservation fee to the client
  • If the owner gets in touch with the client and not with Only-apartments, he or she will be in breach of this policy and will face a penalty of 100 Euros.
  • In any case, not accepting a reservation will result in the owners’ apartments being penalized in terms of their position in Only-apartments’ search results, whereas regularly updating the calendar will result in them being rewarded
  • When the owner has paid the corresponding fee, Only-apartments will publish their apartment once more

In the event of not accepting a reservation or cancelling a booking a second time, Only-apartmentsreserves the right to remove an apartment indefinitely and all those associated with the owner. If the reason for not accepting a reservation is due to major incident, and evidence is provided of this (building works, fire, etc.), Only-apartments will review the case carefully and the owner may be exempt from any penalty. Only-apartments reserves the right to terminate its association with an owner at any time, requiring in any case that any pending bookings are fulfilled.

I have a question on a reservation I have received. What do I do?

If you have any doubts on any reservations received, write us at info@only-apartments.com.

I need to modify the information of my property

You can modify the information, the conditions, or the status of your property directly from your extranet. If you need our help, you can write us at  property@only-apartments.com

What does the rent amount include?

The rent amount, in other words the total amount that the client needs to pay directly to the owner, needs to include the VAT, if applicable. This means that this tax cannot be charged separately should the client ask for an invoice.

In the event that there are other taxes or expenses that apply (e.g. the tourist tax or supplies), these must be specified in the conditions of the apartment. Otherwise, they cannot be charged to the client.